Support

We keep your deployments running

Warranty coordination, field engineers, documentation, and proactive monitoring are coordinated through a single support desk.

Warranty & RMA process

Log warranty claims with proof of purchase, device serial numbers, and diagnostic notes. Our team schedules pickup or on-site inspection within one business day.

Standard response within 4 business hours
OEM coordination handled by VertiLinks
Loaner hardware available for critical environments

Submit a support ticket

Create incidents for hardware, software, or network issues. Tickets are routed to the appropriate L2/L3 engineer with SLA tracking.

Email services@vertilinks.com for priority routing
Escalation ladder published inside every ticket
Progress updates shared via email and WhatsApp

Technical documentation

Access user manuals, integration guides, API docs, and firmware notes for VertiLinks-delivered solutions.

Secure download links for OEM firmware
Implementation runbooks for multi-site deployments
Training decks for customer IT and security teams